Chevrolet Equinox manuals

Chevrolet Equinox Service Manual: #PIC5491D: OnStar Will Not Power Up - (Oct 8, 2013)

Chevrolet Equinox Service Manual / Accessories / Navigation and Telematics / #PIC5491D: OnStar Will Not Power Up - (Oct 8, 2013)

Subject:OnStar Will Not Power Up

#PIC5491D: OnStar Will Not Power Up - (Oct 8, 2013)

Models: 2006-2014 GM Passenger Cars and Trucks
with OnStar (UE1) Gen7, Gen8, Gen9, or FCP1

This PI was superseded to add STID / Station ID for identification. Please discardPIC5491C.


A concern may be identified on a Gen7, Gen8, Gen9, or FCP1 VCIM as the OnStar® systemwill not power up, no LED illumination, and/or no response from the OnStar® buttonassembly. This issue may be accompanied by no communication with the scan tool aswell.


With the issue present, turn off the ignition, cancel RAP, and perform a 5 minutepower cycle of the VCIM. Then test the OnStar key presses, LED status, and verifyif the VCIM has communication with the scan tool.

If the system still will not power up, continue with normal diagnostics. If the issueis gone, please record module information in the latest version of bulletin 03-08-46-004and follow these instructions:

If the STID/Station ID/OnStar® Customer Identifier is BETWEEN 88005501 and 91200000,call GM TAC with the customer concern, this PI number, and requested bulletin information.If the STID/Station ID/OnStar® Customer Identifier is BELOW 88005501 or ABOVE 91200000,no further action is required.

Notice:If the "No Power" concern is eliminated and then returns, the VCIM will need to bereplaced.

Warranty Information

For vehicles repaired under warranty use:

Labor Operation


Labor Time


 Customer Concern Not Duplicated (CCND) - OnStar®

Use Published Labor Time

GM bulletins are intended for use by professional technicians,NOT a "do-it-yourselfer".  They are written to inform thesetechnicians of conditions that may occur on some vehicles, or toprovide information that could assist in the proper service of avehicle.  Properly trained technicians have the equipment,tools, safety instructions, and know-how to do a job properly andsafely.  If a condition is described, DO NOT assume that thebulletin applies to your vehicle, or that your vehicle will havethat condition.  See your GM dealer for information on whetheryour vehicle may benefit from the information.

#PIC5491D: OnStar Will Not Power Up - (Oct 8, 2013)


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#03-08-46-004N: Part Restriction and Ordering Process Information for OnStar Vehicle Communication Interface Modules (VCIM) (GMNA Only) - (Aug 30, 2013)
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