Chevrolet Equinox manuals

Chevrolet Equinox Service Manual: #PIC5904: OnStar Account Issues Causing No Connect Concern - (Aug 20, 2013)

Chevrolet Equinox Service Manual / Accessories / Navigation and Telematics / #PIC5904: OnStar Account Issues Causing No Connect Concern - (Aug 20, 2013)

Subject:OnStar Account Issues Causing No Connect Concern

#PIC5904: OnStar Account Issues Causing No Connect Concern - (Aug 20, 2013)

Models: 2002-2014 GM Passenger Cars and Trucks

The following diagnosis might be helpful if the vehicle exhibits the symptom(s) describedin this PI.


A customer may report they are not able to connect to OnStar on blue button and emergencykey could be inoperative. A customer may also report OVD (diagnostic email), remotecommands, and Remote Link failures.

The customers GAA (OnStar) account may show current and configured but the vehiclecould have disabled numbers stored in the hardware.

The customer may be directed by OnStar to Dealership for assistance. The customermay provide a letter or mention of this PI specifically.


Please record module info per the latest version of PIC4310 and call GM TechnicalAssistance (GM TAC) for assistance. Reference PIC5904 when calling GM TAC.

Warranty Information

For vehicles repaired under warranty use:

Labor Operation


Labor Time


Communication Interface Module Reprogramming with SPS

Use Published Labor Operation Time

Please follow this diagnostic or repair process thoroughly and complete each step.If the condition exhibited is resolved without completing every step, the remainingsteps do not need to be performed.

GM bulletins are intended for use by professional technicians,NOT a "do-it-yourselfer".  They are written to inform thesetechnicians of conditions that may occur on some vehicles, or toprovide information that could assist in the proper service of avehicle.  Properly trained technicians have the equipment,tools, safety instructions, and know-how to do a job properly andsafely.  If a condition is described, DO NOT assume that thebulletin applies to your vehicle, or that your vehicle will havethat condition.  See your GM dealer for information on whetheryour vehicle may benefit from the information.

#PIC5904: OnStar Account Issues Causing No Connect Concern - (Aug 20, 2013)


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