Chevrolet Equinox manuals

Chevrolet Equinox Service Manual: #09-00-89-008A: Warranty Administration - Labor Operation 0600018 - Personal Property Damage - (May 20, 2013)

Chevrolet Equinox Service Manual / Vehicle - General / #09-00-89-008A: Warranty Administration - Labor Operation 0600018 - Personal Property Damage - (May 20, 2013)

Subject:Warranty Administration – Labor Operation 0600018 – Personal Property Damage

#09-00-89-008A: Warranty Administration - Labor Operation 0600018 - Personal Property Damage - (May 20, 2013)

Models: 2014 and Prior GM Passenger Cars and Light Duty Trucks
Attention: GMODC dealers are not authorized to use this bulletin.

This bulletin is being revised to add model years, update the Labor Operation Informationand Transaction Submissions Procedure and general content updates. Please discardCorporate Bulletin Number 09-00-89-008 (Section 00 – General Information).

The purpose of this warranty administration bulletin is to provide retail and wholesaleservice personnel with the policies/procedures and the warranty transaction submissionprocedures that support the Personal Property Damage process.

What is Personal Property and Personal Property Damage Covered in This Bulletin-

Personal property would be goods located in the vehicle.

Personal Property Damage would be damage to those goods arising out of a claimed productrelated concern and covered under applicable warranty.

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Examples of Personal Property Damage Claims

Clothing or other personal items damaged by a seat heater element.Water damaged items in trunk or passenger compartment due to a defective weather-strip.Torn slacks by the seat frame.Customer owned CDs/NAV disks stuck in a return unit per the latest version of CorporateBulletin Number 05-08-44-024.

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What is Not Considered Personal Property Damage-

Claims that are the result of a collision, fire, flood, lighting strike, sun or temperaturerelated damage, man-made or natural disasters or involve any bodily injury are notincluded in this process.Damage to the vehicle itself.

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Service Agent Review and Empowerment Guidelines

Effective immediately, Service Agent’s Service Management has the ability to reactquickly to customer concerns for reimbursement requests of damage to personal propertywhich resulted from a warrantable failure up to $3,000.

Service Management should review all requests for reimbursement under $3,000. Duringthis review, Service Management must obtain reasonable documentation from the customerregarding the items of loss and the current value. This may consist of a receipt orestimate of current value from a reputable source concerning the item of loss.

Please review the exclusion list in the “What is Not Considered Personal Property Damage” section. All other claims for personal property loss of up to $3,000.00 can be handledwith this bulletin.

The perspective of the customer, General Motors LLC, and the Service Agent shouldbe considered when determining the amount of reimbursement which is fair for all parties.Consideration of age and condition of the personal property are some of the typicalfactors used in these decisions.

Once an agreement is made on the reimbursement amount, Service Management shouldobtain a signed Claim Acknowledgement Form; obtain the damaged goods; issue a checkto the customer; and submit a claim using the below procedures.

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Customer Claim Acknowledgement Form

Complete the “Claim Acknowledgment Form” included with this bulletin and obtain acustomer signature.

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Transaction Submissions Procedure

For the Vehicle Repair:

Use the applicable labor operation number from the Labor Time Guide.Submit a ZREG claim. If vehicle is out of warranty and repairs were authorized byService Management, also select the “Policy” Transaction Flag.

For the Reimbursement of the Damaged Personal Property:

Submit a ZREG claim with the following:

Repair Performed

Part Count

Part No.

CC

Net Item Type

Labor Op

Labor Hours

Personal Property Damage

0

0090

Miscellaneous

0600018

0.2

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Parts and Documentation Retention

Service Agent is required to retain all supporting documents in accordance with theGM Service Policies and Procedures Manual and Dealer Parts Retention guidelines, includingbut not limited to:

Signed Claim Acknowledgement FormDamaged personal property for which reimbursement was grantedCustomer’s receipt showing item purchase date or a document showing the approximateretail valueCopy of Service Agent’s check issued to the customerSigned Claim Acknowledgement Form and receipts should be electronically attached tothe claim in Global Warranty whenever possible

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Claim Acknowledgment Form

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This document acknowledges the receipt of $____________________ (amount) from:

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____________________________________________________________________________________________________(Dealership’s Name)

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On behalf of General Motors LLC, which was provided to me as reimbursement for theloss / damage of the following personal property:

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_____________________________________________________________________________________________________(Description of item(s))

_____________________________________________________________________________________________________(Description of item(s))

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This damage occurred on ___________________________ (MM/DD/YYYY).

The vehicle Identification Number (VIN) is _________________________________________.

The incident did not involve a collision, fire, or bodily injury to myself or others.

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______________________________________________________________________________________________________________(Customer Signature )

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_____________________

(Date)

GM bulletins are intended for use by professional technicians,NOT a "do-it-yourselfer".  They are written to inform thesetechnicians of conditions that may occur on some vehicles, or toprovide information that could assist in the proper service of avehicle.  Properly trained technicians have the equipment,tools, safety instructions, and know-how to do a job properly andsafely.  If a condition is described, DO NOT assume that thebulletin applies to your vehicle, or that your vehicle will havethat condition.  See your GM dealer for information on whetheryour vehicle may benefit from the information.

#09-00-89-008A: Warranty Administration - Labor Operation 0600018 - Personal Property Damage - (May 20, 2013)

WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION

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