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Chevrolet Equinox Service Manual: #09-00-89-016C: Warranty Administration - Labor Operation 0600014 - Suspected Tampering or Vehicle Modifications - (May 6, 2013)

Chevrolet Equinox Service Manual / Vehicle - General / #09-00-89-016C: Warranty Administration - Labor Operation 0600014 - Suspected Tampering or Vehicle Modifications - (May 6, 2013)

Subject:Warranty Administration – Labor Operation 0600014 – Suspected Tampering or VehicleModifications

#09-00-89-016C: Warranty Administration - Labor Operation 0600014 - Suspected Tampering or Vehicle Modifications - (May 6, 2013)

Models: 2014 and Prior GM Passenger Cars and Trucks
  

This bulletin is being revised to add the 2014 model year and update the labor operation.Please discard Corporate Bulletin Number 09-00-89-016B (Section 00 – General Information).

The purpose of this warranty administration bulletin is to provide retail and wholesaleservice personnel with the policies/procedures and the warranty claims submissionprocedures that support the suspicion of tampering to a vehicle's electrical, chassis/bodyor propulsion system.

Labor Operation 0600014 – Suspected Tampering

Labor operation 0600014, Documentation of Vehicle Tampering or Non-GM Vehicle Modifications can be used to reimburse the dealership for the time used to identify and documentcustomer concerns that the dealership has determined are the result of tampering ornon-GM vehicle modifications to a vehicle.

Tampering is defined as causing intentional damage to a vehicle and is not coveredunder the terms of the GM New Vehicle Limited Warranty.

Tampering can include, but is not limited to:

inducing an electrical components and/or system failuresdisconnecting wires or connectorsintentional contamination of fluids

Non-GM vehicle modifications include, but are not limited to:

installation of non-GM accessoriesinstallation of suspension lowering or lift kitsinstallation of aftermarket tires and/or wheelsinstallation of “power-up chip” and/or non-GM control module calibrations.

The new 0600014 labor operation is to be used to reimburse the dealership for identifyingand documenting tampering or non-GM vehicle modifications. If tampering and/or non-GMvehicle modifications are suspected as the root cause for a customer's concerns, pleasefollow the guidelines below:

When the 0600014 labor operation is used, thoroughly document the repair order tosupport the use of the 0600014 labor operation. All straight time must be documentedand verified.The 0600014 labor operation can be used independently.The repair order must be accurately documented with the facts supporting the condition,including photographs or other documentation as appropriate.U.S. Dealers: Notify the Fixed Operations Manager (FOM) of the situation.Canadian Dealers: Notify the District Manager - Customer Care and Service Process(DM-CCSP) of the situation.

If the dealership management in concert with the FOM/DM-CCSP decides, in the interestof customer satisfaction, to perform repairs related to tampering or non-GM vehiclemodifications, the repair order must clearly document that the work performed is notbeing done to correct a warrantable defect in material or workmanship.

Claims should be submitted using the appropriate labor operation and the dealer mustcheck the Customer Satisfaction box in Global Warranty Management.

If additional time and/or parts are to be charged to GM, use the appropriate laboroperation as if it were a defect in material or workmanship. All documentation mustclearly indicate that these are not repairs performed under the terms of the New VehicleWarranty.

Dealer Service Management must be involved in any situation that would justify theuse of labor operation 0600014 and all claims will have to be submitted with “Requestfor GM Authorization” routed to the Warranty Support Center (WSC) or District Manager- Customer Care and Service Process (DM-CCSP) in Canada.

With the proper documentation, and with the assistance of your Zone Team members,it may be appropriate to initiate the Warranty Block procedures outlined in the GMService Policy & Procedures Manual, section 1.4.14 (Voided Warranties and BrandedTitles).

Global Warranty Management (GWM) Example

Repair Performed

Part Count

Part No.

CC

Net Item Type

Labor Op

Labor Hours

Net Item

Suspected Tampering

0

090

R

0600014

0.2

0.0

GM bulletins are intended for use by professional technicians,NOT a "do-it-yourselfer".  They are written to inform thesetechnicians of conditions that may occur on some vehicles, or toprovide information that could assist in the proper service of avehicle.  Properly trained technicians have the equipment,tools, safety instructions, and know-how to do a job properly andsafely.  If a condition is described, DO NOT assume that thebulletin applies to your vehicle, or that your vehicle will havethat condition.  See your GM dealer for information on whetheryour vehicle may benefit from the information.

#09-00-89-016C: Warranty Administration - Labor Operation 0600014 - Suspected Tampering or Vehicle Modifications - (May 6, 2013)

WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION

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