Chevrolet Equinox Service Manual: #PI1114: Radio Locks Up and/or Resets, Bluetooth® Pairing, Voice Recognition and Navigation Updates - (Nov 18, 2013) Entertainment Audio

Subject:	Radio Locks Up and/or Resets, Bluetooth® Pairing, Voice Recognition and NavigationUpdates
Models:	2014 Buick Encore, Verano
	2014 Chevrolet Camaro, Cruze, Equinox, Malibu, Orlando (Canada Only), Volt
	2014 GMC Terrain
	Equipped with Radio RPOs UFU (w/UP9) or UHQ

Condition/Concern

Some customers may comment on the following concerns:

Navigation traffic flow lines do not display correctlyCannot enter a destinationNavigation split screen display issuesRadio locks up at “Calculation Route” screenRadio locks up at “Navigation Initializing” screenRadio locks up with Guidance AlertRadio locks up when editing a destination addressNavigation scale display does not display correctlyNavigation changes map modes after phone callPhone pairing concernsVoice recognition phone book inoperative until after a complete ignition cycleNavigation POI’s not listed correctlyUnable to call POI’sNavigation POI’s flickering on displayNavigation “Show Traffic Events on Map” not fully functionalNavigation shows Province list as StateRadio resets with no user inputRecommendation/Instructions

Before reprogramming the radio, make sure the latest Techline Infotainment DVD softwareupdate (IN 2013.05 DVD) has been installed. Refer to the latest version of PI0744Instructions for Installing Techline Infotainment DVD in SI.

An updated radio software calibration has been released to address the above conditions.Update the radio using a USB FLASH DRIVE and the Service Programming System (SPS) with the files available on TIS2WEB. Referto the SPS procedures in SI.

Note:Some vehicle radios will not start the update process automatically. After insertingthe USB stick into the USB port and the update does not start, select software updatein the radio settings.

Note:The radio will check and verify files on the USB stick before the update starts. Thismay take up to 10 minutes.

Note:The software update has 5 steps to complete. After step 4 has been completed, thescreen may go blank for several minutes.

Important:This procedure is a USB flash drive programming event. This IS NOT a standard TIS2WEB programming event. This procedure requires a USB 2.0 flash drive. The minimumUSB flash drive capacity requirement is 4 GB. The software downloaded to the USB flashdrive can be used to update all vehicles involved in this bulletin.

Any existing data onthe USB flash drive will be erased during the TIS2WEB-to-USB flash drive downloadprocess. To ensure important data IS NOT deleted from the USB flash drive, transfer the data from the USB flash drive ontoanother approved data storage device BEFORE attempting to download software from TIS2WEB.Once the software is downloaded to the USB, DO NOT add any data to the storage device.Warranty Information

For vehicles repaired under warranty, use:

Labor Operation

Description

Labor Time

2810335	Radio Reprogramming with SPS	Use Published Labor Operation Time

GM bulletins are intended for use by professional technicians,NOT a "do-it-yourselfer".  They are written to inform thesetechnicians of conditions that may occur on some vehicles, or toprovide information that could assist in the proper service of avehicle.  Properly trained technicians have the equipment,tools, safety instructions, and know-how to do a job properly andsafely.  If a condition is described, DO NOT assume that thebulletin applies to your vehicle, or that your vehicle will havethat condition.  See your GM dealer for information on whetheryour vehicle may benefit from the information.

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