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Chevrolet Equinox Service Manual: #03-06-03-003C: ACDelco Replacement Battery Warranty Procedures - (Apr 15, 2013) Low Voltage Battery

Chevrolet Equinox Service Manual / Electrical / Battery System / #03-06-03-003C: ACDelco Replacement Battery Warranty Procedures - (Apr 15, 2013) Low Voltage Battery

Subject:ACDelco® Replacement Battery Warranty Procedures

#03-06-03-003C: ACDelco Replacement Battery Warranty Procedures - (Apr 15, 2013) Low Voltage Battery

Models: 2014 and Prior GM Passenger Cars and Trucks
Attention: “GM of Canada” and “IPC” Service Agents are not authorized to utilize this servicebulletin.

This bulletin is being revised to add the 2010-2014 model years, update the Attentionstatement, change the terms Claim Type-B to Claim Type ZPTI, GM Dealer to GM ServiceAgent, Repair Order to Job Card, Warranty Claim to Warranty Transaction, and to updatethe Procedure Information for submitting Vehicle Repairs from WINS to Global WarrantyManagement (GWM). Please discard Corporate Bulletin Number 03-06-03-003B (Section06 –Engine/Propulsion System).

Information for Repairs to a Customer's Vehicle, Caused by a Customer Purchased ACDelco®Replacement Battery Failure

Important:

The following information pertains to warranty Transactions for REPAIRS to a customer'svehicle, caused by a customer purchased ACDelco® replacement battery failure coveredunder the ACDelco® Consumer Battery Warranty.Warranty procedures for batteries covered under the GM New Vehicle Limited Warrantyremain unchanged.

GM Service Agents can submit a warranty Transaction for repairs to a customer's vehiclecaused by an ACDelco® battery failure. The battery failure must be covered under theACDelco® Consumer Battery Warranty and the customer must have purchased the batteryfrom a GM Service Agent or an ACDelco® Battery Distributor.

GM Service Policies and Procedures Manual — Section 1.5.11.6

Customer Purchased an ACDelco® Battery

The GM Service Agent is not to submit a warranty Transaction for the battery to GWM. The battery is not to beclaimed as a policy adjustment. All batteries claimed as a policy adjustment are subjectto audit and possible debit.

The Service Agent must handle the battery warranty directly with the customer andthe ACDelco® Battery Distributor. The customer must be charged the applicable usageper the ACDelco® Consumer Battery Warranty.

Beginning March 1, 2012 ACDelco® batteries were manufactured with a free replacementwarranty only. During the transition period the warranty coverage will be determinedby the information shown on the battery label. The original purchase date or the batterydate code if there is no receipt, will continue to be the warranty start date.

Vehicle Repairs

If repairs to a customer's vehicle are necessary as a result of an ACDelco® batteryfailure, which is covered by the ACDelco® Consumer Battery Warranty, the GM ServiceAgent should repair the vehicle and submit a warranty Transaction (Claim Type ZPTI)through GWM for the vehicle repairs ONLY. Do not submit through GWM for the cost of the battery.

GWM Claim Submittal for Subsequent Vehicle Repair (Transaction Type ZPTI ONLY)

The following must be included in the Transaction submission:

Use Labour Code 0600048.Enter all the parts directly associated with the repairs. Do not enter the batterypart number. The total dollar amount is not to include the cost of the battery.Enter the labour hours directly associated with the repairs in the “Base Labour Time”field. Do not include labour hours to replace the battery.If no parts were replaced and only repairs were necessary, enter labour time in the“Labour Hours” field and other material in the “Net Misc” field.The battery part number and the date code of the failed ACDelco® battery MUST be entered in the “Cause Description” field.

Job Card Documentation

The Service Agent is to write the date code of the failed battery on the warrantyjob card as well as cross reference the original purchase invoice or job card numberand date where the battery was initially purchased or installed. The date code islocated on the warranty insert attached to the battery. A copy of the original partsinvoice or job card must be attached to the warranty job card and maintained withthe VIN history file.Policies contained within Article-1.6.2, “Policies Applicable To All Job Card Systems,”Item h., “GM Service Replacement Part Warranties,” apply.

GM bulletins are intended for use by professional technicians,NOT a "do-it-yourselfer".  They are written to inform thesetechnicians of conditions that may occur on some vehicles, or toprovide information that could assist in the proper service of avehicle.  Properly trained technicians have the equipment,tools, safety instructions, and know-how to do a job properly andsafely.  If a condition is described, DO NOT assume that thebulletin applies to your vehicle, or that your vehicle will havethat condition.  See your GM dealer for information on whetheryour vehicle may benefit from the information.

#03-06-03-003C: ACDelco Replacement Battery Warranty Procedures - (Apr 15, 2013) Low Voltage Battery

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