Chevrolet Equinox Service Manual: #03-00-89-006J: New Vehicle Pre-Delivery Inspection (PDI) - Delivering Quality Vehicles and Generating Higher CSi Scores - (Jun 19, 2013)

Subject:	New Vehicle Pre-Delivery Inspection (PDI) – Delivering Quality Vehicles and GeneratingHigher CSi Scores
Models:	2014 and Prior GM Passenger Cars and Light Duty Trucks
Attention:	It is recommended that this bulletin be reviewed by the Vehicle Prep Department, ServiceManager and Sales Manager.

This bulletin has been revised to add the 2014 model year and Transport Mode heading.Please discard Corporate Bulletin Number 03-00-89-006I.

PDI Process

Pre-Delivery Inspection forms are available through GM GlobalConnect under the ServiceWorkbench on the Pre-Delivery Inspection Form link (in Canada, GM GlobalConnect underLibrary/Service/Vehicle Information). Technicians will need to print the blank formsfrom the site and complete them with pen or pencil. The blue form fields can be filledout with the PC prior to printing. The Completely Satisfied New Vehicle Delivery Sales(CSDS)form is the second of two forms and prints with the PDI form. The CSDS form shouldbe provided to the Sales department for use during the new vehicle delivery process.

Important:The electronic PDI forms contain a section titled “Special Inspection Items”, whichchanges periodically. The CSDS form contains a new section titled "Vehicle Featuresand Controls - Customer Tips," which also changes periodically. Always use the mostcurrent form when performing a PDI.

The majority of the PDI/CSDS content is the same for all vehicles and does not changeon a regular basis. However, a small portion of the PDI form, titled “Special InspectionItems”, and the CSDS form, titled "Vehicle Features and Controls - Customer Tips",is model-specific and changes periodically. The “Special Inspection Items” are issuesneeding extra attention and the "Customer Tips" are helpful hints regarding features,which allowyou to deliver the highest possible quality vehicle experience to your customer.

Delivery Concerns

Most customers consider the condition of a vehicle during delivery as a direct reflectionon your dealership and the amount of care and quality your service department delivers.Therefore, providing a vehicle at its best can increase your CSi ratings, and ultimatelythe number of customers in your showroom and service department. Many times, the pre-deliveryprocess is overlooked as an ordinary task, but it is one of the most importantfunctions performed for the customer. Customers who are delivered vehicles with damagemay question the dealership's attention to detail.

For vehicles that may remain in storage for an extended period of time, refer to thelatest version of Corporate Bulletin Number 09-00-89-002 Preventing Damage on Dealers Lots During Long Periods in Dealer Inventory and MaintainingHigher CSi Scores.

The following identifies areas important to a quality PDI that can help improve acustomer's perception of your dealership and increase his/her satisfaction.

Transport Mode

Many vehicles are shipped from the factory in Transport Mode. Certain vehicle functionsmay not be available or may be altered while in transport mode. Refer to the latestversion of Bulletin Number 11-08-49-001; Transport Mode On Message Displayed in DriverInformation Center (DIC) and/or Battery Light is flashing, for details.

Tire Pressure

Important:Tires MUST be set to the recommended inflation pressure during the PRE-DELIVERY INSPECTION(including the spare tire if equipped).

Improper tire pressures may result in ride, handling and/or noise concerns. Verifyand adjust the tire pressures, including the spare tire, during PDI to the requestedPSI (or kPa) as found on the tire placard, NOT the pressure indicated on the sidewallof the tire. The recommended tire pressure placard may be located on the front doorjamb, the rear door jamb, the inner trunk lid or the inside of the I/P compartmentdoor depending onthe model. Vehicles may not be shipped with the tires inflated to recommended pressures.Tire pressures may be set higher at the assembly plants to assure proper tire beadseating. Changes in temperature can also affect the tire pressure. Always verify thetires are at the correct pressure just prior to delivering the vehicle to the customer.

Battery Check and Charge

Check and, if necessary, charge the battery. Testing and maintenance ensures the dealerwill begin storage of the stock vehicle with a fully charged battery. It is then thedealer's responsibility to maintain the battery at a full state of charge until deliveryto the customer. Refer to General Motors Service Policies and Procedures Manual Article2.2.2b for information on battery care. Vehicles stored with partially charged batteriesare more likely to result in “walk home” failures during the warranty period. Forimportant information regarding maintaining batteries on Hybrids and the Volt, referto the latest version of Corporate Bulletin Number 09-00-89-002, Properly Maintaining Vehicles in Dealer Inventory.

Interior Glass Cleaning

The interior glass should be cleaned with plain, clean water only applied with a cleanterry cloth towel. Water only cleaning eliminates any film or haze on the window andhelps prevent fogging, which is a major customer dissatisfier in JD Powers IQS results.Tests indicate that glass cleaners are ineffective at removing the film and can makethe situation worse. New vehicles have a tendency to deposit a film on the insideof the glassdue to various properties of the interior materials.

Fuel Economy Reset

Vehicles may be run very hard during assembly line testing then driven slowly aroundthe plant and dealership lot. This will affect the fuel economy reading on the DIC/SID.To ensure that the fuel economy displayed is an accurate reading based on the customer'sdriving habits, it is important to reset the average fuel economy just prior to delivery.

Compass

Important:Vehicles with an electronic compass display either on the inside rearview mirroror in the driver information center (DIC) MUST have the geographic zone set and becalibrated during pre-delivery inspection.

During the new vehicle PDI, it is important that the compass variance and calibrationprocedure be performed, even if a vehicle arrives displaying a compass heading. Thiswill ensure the accuracy of the compass information. Refer to Compass Variance andCompass Calibration procedure in the vehicle's Owner Manual.

Compass (2010-2014 Buick LaCrosse, 2012–2014 Buick Verano, 2010-2014 Cadillac SRX,2010-2014 Chevrolet Camaro, 2010-2014 Chevrolet Equinox, 2010-2014 GMC Terrain, 2011-2014Chevrolet Cruze, 2012–2014 Chevrolet Sonic, 2011-2014 Chevrolet Volt, 2011-2014 BuickRegal, 2014 Chevrolet Impala, 2014 Chevrolet Silverado 1500, GMC Sierra 1500 [AllGM Global A Electronic Architecture Vehicles])

Important:This compass system does not require a compass variance (zone) procedure to be performed.

The compass receives its heading and other information from the global positioningsystem (GPS) antenna, StabiliTrak and vehicle speed information. The compass systemis designed to operate for a certain number of kilometers/miles or degrees of turnbefore needing a signal from the GPS satellites. When the compass display shows CAL,drive the vehicle for a short distance in an open area where it can receive a GPSsignal. The compass systemwill automatically determine when GPS signal is restored and provides a heading again.

Wiper Blades

Clean the wiper blades with Optikleen®, or equivalent, to reduce windshield wiperchatter concerns.

OnStar® System Function (if equipped)

Check for the green indicator on OnStar® unit. Do NOT push the blue OnStar® buttonjust to verify system function. Refer to the latest version of Corporate BulletinNumber 06-08-46-006, Information on Verifying OnStar® System Function During Pre-Delivery Inspection (PDI), for further details.

NEW OnStar White Phone Button - Press and listen for "OnStar Ready" - say "Help" toverify the system responds with the help menu (if equipped).

Clock / Calendar

Set the clock / calendar to local time.

Final Inspection & Preparation: Perform Just Prior to Delivery

Interior: Remove protective coverings.

Clean as required: seats, headliner, kick panels, carpets, console, instrument panel,moldings and hard trim.

Steering Wheel, Seats, and Interior Door Panels

Important:

There is no need to use any sharp object or cutting utensil to remove protective plasticfrom the steering wheel.Steering wheels may have an additional layer of plastic wound around the rim of thewheel. While this plastic is very thin, care should be taken to unwind it and notto twist it into a fine wire like bunch. When twisted tightly, this covering may haveenough strength to scuff a leather steering wheel, if pulled off firmly.

These components are generally covered in plain or adhesive backed plastic to protectthe surfaces during assembly and dealer delivery. One area of concern centers on leather-wrappedsteering wheels. The steering wheels come tightly wrapped in multiple layers of plasticwith a packaging label instructing specifically not to remove with a knife or sharpobject. Many returned steering wheels show razor cuts to the leather.

Steering Wheel: Plastic Protective Covering

The removal process is quite easy. Sit in the driver's seat with your hands at the11 o'clock and 2 o'clock position. Simply pull the plastic from behind, over the wheeltoward you and then downward, taking care not to twist the plastic or allow it tobunch up.

Notice:When removing plastic steering wheel coverings care MUST be taken to always pullthe covering off as described above. You MUST never draw the cover through the gapbetween the steering wheel and the steering column. Delicate wires and vehicle componentsmay be present in this area. It is also possible to get unwanted plastic trapped inthis area.

Steering Wheel: Cloth Protective Covering

Cloth protective coverings are elastic and very easy to remove. They should presentno difficulty.

Plastic coverings on the seats and the door panels should be removed without the useof knives or razor blades which can cut the seat and/or door panel. Plastic wrap caughtbehind moldings or bezels may require the removal of those trim pieces to remove theplastic. In NO case should residual or excess adhesive be removed from interior surfaceswith a razor blade. Do not expose the interior surfaces to harsh chemicals which maydiscolorthe finish.

Refer to the latest version of Corporate Bulletin Number 06-00-89-029, Interior Cleaning – Instrument Panel (I/P), Hard or Plastic Surfaces, Seats, Carpet,Leather, Vinyl, Fabric Cleaner, Stain Remover, Restorer – Product Availability, for recommended cleaning methods and material for use on vehicle interiors.

Exterior Protection/Vehicle Storage Guidelines

The exterior protection devices such as plastic sheeting and foam block door protectorsshould be left in place up to the time of the customer delivery except for vehicleson prominent display such as the showroom floor. These protective devices help tominimize lot damage, reduce dealer expense and increase customer satisfaction.

General Motors has commonized the use of door edge protection in order to reduce thechance of chips/scratches on the doors of new vehicles. The protectors come in theform of a black foam block that adheres to the painted door panel by a sheet of white,two-sided tape. This foam block is designed to protect not only the painted body panel,but also any body cladding or moldings on the vehicle. The location of the door protectionvaries,depending on the contours of the door or body cladding. The purpose of this protectionis not only to protect the vehicle during transportation from the plant to the dealer,but also while the vehicle is either stored or displayed at the dealership. Referto the General Motors Service Policies and Procedures Manual, Article 2.2 for moreinformation and recommendations. GM recommends the door edge protection stay on thedoors up until deliveryto the customer. By leaving this protection in place, the possibility of door chips,scratches or dents is virtually eliminated.

While all damage and every situation cannot be accounted for, simple thoughtfulnessand care should be your guide. There are many opportunities for damage to the finishof vehicles. Please review the following good discussion starters, with porters andtechnicians:

Winter season conditions can be a good source of damage for northern dealers. Sharpsnow shovels and ice scrapers can damage vehicles. Consider the use of plastic shovels(non-metal edged) for use in and around vehicle storage lots and make sure snow removaltools are in good condition. Instruct dealership personnel to be aware of potentialdamage when removing ice buildup from the vehicles.Keep bushes and shrubs trimmed back around vehicle storage lots. Sometimes, when spaceis at a premium, every inch of a lot is utilized. Do not park vehicles near landscapingthat, during a thunderstorm or winter storm, may droop or move sufficiently to causefinish damage.Regularly maintain your dealership car wash. Worn components or improperly workingmechanisms and valves may damage or cause dulling of vehicle finishes. If your dealershiphand washes and polishes vehicles for delivery, reconfirm that personnel are dressedin proper clothing devoid of belt buckles, metal buttons/snaps, wallet chains, etc.Create an open dialogue with your employees on vehicle damage control.

Limited Production Option (LPO)

Limited Production Options (LPO) listed on the invoice are not shipped with the vehicle.The dealer should contact their local ADI for the LPOs, Items listed as an LPO shouldnot be claimed as warranty or transportation claims. Please refer to the latest versionof Corporate Bulletin Number 11-00-89-002 – GM Accessories - Dealer Installed, Repairedor Replaced During Warranty Coverage for additional information on LPOs.

GM bulletins are intended for use by professional technicians,NOT a "do-it-yourselfer".  They are written to inform thesetechnicians of conditions that may occur on some vehicles, or toprovide information that could assist in the proper service of avehicle.  Properly trained technicians have the equipment,tools, safety instructions, and know-how to do a job properly andsafely.  If a condition is described, DO NOT assume that thebulletin applies to your vehicle, or that your vehicle will havethat condition.  See your GM dealer for information on whetheryour vehicle may benefit from the information.

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